On 16-12-23 04:21 AM, Uwe Brauer wrote:
"Timothy" == Timothy Pearson kb9vqf@pearsoncomputing.net writes:
> All, > I'll keep this short and simple. The TDE project needs your financial > support to continue hosting the services critical for further development.Hi
Paypal sucks. I wanted to pay with my spanish credit card. The interface which allows me to pay without logging in, asks me for a city (ciudad) and a province, however whatever province I chose (I live in Madrid, province Madrid) is refused.
Hi Uwe,
I am from Canada (Québec) and I had the same problem: no way to enter my province (QC) since it is not in the list. So I selected the first value (do not even remember what it was) and it passed! I was then able to finish my donation. It looks like there is no validation on this field... Hope this helps.
Regards,
Pascal Viandier
Could you please talk to the paypal guys? Regards
Uwe Brauer
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Uwe Brauer wrote:
The list start with AA (No idea what is means) so I selected it but the message I receive was
Falta parte de la información requerida o dicha información está incompleta. Corrija sus entradas e inténtelo de nuevo. Provincia: Ingrese un(a) Provincia válido(a). which means I have to insert a valid Province name
so it should be for Madrid MA or MD neither worked.
this really sucks.
The problem from technical perspective is that even though you select a country, the states (translated as province) are the US. This could be a fault in the implementation of the paypal interface or with paypal itself.
The phone field shouldn't be mandatory.
I would love to donate too. But the paypal implementation renders it unusable.
regards
Uwe Brauer wrote:
The problem from technical perspective is that even though you select a country, the states (translated as province) are the US. This could be a fault in the implementation of the paypal interface or with paypal itself.
As I said in an earlier mail, I had to switch to spain, then to germany and then to spain again, till the provinces worked. So you might do something similar.
On 23 December 2016 at 08:20, Uwe Brauer oub.oub.oub@gmail.com wrote:
Uwe Brauer wrote:
The problem from technical perspective is that even though you select a country, the states (translated as province) are the US. This could be a fault in the implementation of the paypal interface or with paypal itself.
This does seem to be an awfully old looking paypal interface. maybe there is a newer one that is better supported?
C
Uwe Brauer wrote:
Uwe Brauer wrote:
The problem from technical perspective is that even though you select a country, the states (translated as province) are the US. This could be a fault in the implementation of the paypal interface or with paypal itself.
As I said in an earlier mail, I had to switch to spain, then to germany and then to spain again, till the provinces worked. So you might do something similar.
Thank you Uwe. Indeed this helped. regards
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Uwe Brauer wrote:
The list start with AA (No idea what is means) so I selected it but the message I receive was
Falta parte de la información requerida o dicha información está incompleta. Corrija sus entradas e inténtelo de nuevo. Provincia: Ingrese un(a) Provincia válido(a). which means I have to insert a valid Province name
so it should be for Madrid MA or MD neither worked.
this really sucks.
The problem from technical perspective is that even though you select a country, the states (translated as province) are the US. This could be a fault in the implementation of the paypal interface or with paypal itself.
The phone field shouldn't be mandatory.
I would love to donate too. But the paypal implementation renders it unusable.
regards
Do you have suggestions for a better donation processing platform? One option that I added some time ago was a Bitcoin address, but I realize that platform has its own set of issues and people may not be comfortable using it either.
Thanks!
Tim
Timothy Pearson wrote:
Do you have suggestions for a better donation processing platform? One option that I added some time ago was a Bitcoin address, but I realize that platform has its own set of issues and people may not be comfortable using it either.
Hi, there is no problem with the PayPal service, rather the implementation must improve. I guess there is a problem with the javascript/or refresh, when a country is initially selected. I already did complete the process as Uwe mentioned, by selecting different country and selecting back.
Just do some, or let us do some more testing to polish the current one, so that it is more customer friendly. No actual payments are required to complete this task.
regards
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Timothy Pearson wrote:
Do you have suggestions for a better donation processing platform? One option that I added some time ago was a Bitcoin address, but I realize that platform has its own set of issues and people may not be comfortable using it either.
Hi, there is no problem with the PayPal service, rather the implementation must improve. I guess there is a problem with the javascript/or refresh, when a country is initially selected. I already did complete the process as Uwe mentioned, by selecting different country and selecting back.
Just do some, or let us do some more testing to polish the current one, so that it is more customer friendly. No actual payments are required to complete this task.
regards
I have no control over any of the pages after you click the big orange Donate button. Those are all served directly from PayPal using proprietary code that only PayPal has access to. You'd probably need to contact them directly, but I wouldn't expect any fixes to be honest.
Tim
Timothy Pearson wrote:
I have no control over any of the pages after you click the big orange Donate button. Those are all served directly from PayPal using proprietary code that only PayPal has access to. You'd probably need to contact them directly, but I wouldn't expect any fixes to be honest.
Contact them and perhaps they will react. Nowdays you never know. Indeed it looks like a paypal interface issue. The problem is reproducible when you do not enter the amount but select a country first. It returns with an error message "Please enter an amount greater than zero." and the input fields are not updated to the selected country.
If you first enter the amount and then select the country, the fields are updated accordingly.
I hope this helps
regards
My advice would be for those having the usability issue to contact paypal themselves. It really isn't up to Tim to contact paypal over a usability issue rather it is up to the people who are having the usability issue to contact them. If Tim contacts them and they ask him questions that he doesn't know the answer to he then has to come back to the list to ask others questions so he can reply to paypal. If you take out the middle man, in this case Tim, Tim doesn't waste time with toing and froing so a usability issue that hasn't directly affected him gets fixed for others who it does directly affect.
On 24 December 2016 at 09:30, deloptes deloptes@gmail.com wrote:
Timothy Pearson wrote:
I have no control over any of the pages after you click the big orange Donate button. Those are all served directly from PayPal using proprietary code that only PayPal has access to. You'd probably need to contact them directly, but I wouldn't expect any fixes to be honest.
Contact them and perhaps they will react. Nowdays you never know. Indeed it looks like a paypal interface issue. The problem is reproducible when you do not enter the amount but select a country first. It returns with an error message "Please enter an amount greater than zero." and the input fields are not updated to the selected country.
If you first enter the amount and then select the country, the fields are updated accordingly.
I hope this helps
regards
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Michael . wrote:
My advice would be for those having the usability issue to contact paypal themselves. It really isn't up to Tim to contact paypal over a usability issue rather it is up to the people who are having the usability issue to contact them. If Tim contacts them and they ask him questions that he doesn't know the answer to he then has to come back to the list to ask others questions so he can reply to paypal. If you take out the middle man, in this case Tim, Tim doesn't waste time with toing and froing so a usability issue that hasn't directly affected him gets fixed for others who it does directly affect.
I do not agree. We use service provided by Tim/TDE - we report there. It is up to the service owner to escalate in the chain. Of course we could make an exception, but it should be clear that this is not the proper process.
regards
You are allowed to disagree.
Let us be very clear the service of paypal is not provided by Tim rather it is a spin off of Ebay. Yes Tim is using Paypal but he is not providing it. If you have a problem with Paypal you cannot expect Tim to fix it as he does not control Paypal so you are adding unnecessary complexity by requiring Tim to fix something he has no power over. You however do have power because it is a usability issue that affects you so you are best placed to report to Paypal what the issue is you have.
On 24 December 2016 at 20:01, deloptes deloptes@gmail.com wrote:
Michael . wrote:
My advice would be for those having the usability issue to contact paypal themselves. It really isn't up to Tim to contact paypal over a usability issue rather it is up to the people who are having the usability issue to contact them. If Tim contacts them and they ask him questions that he doesn't know the answer to he then has to come back to the list to ask others questions so he can reply to paypal. If you take out the middle man, in this case Tim, Tim doesn't waste time with toing and froing so a usability issue that hasn't directly affected him gets fixed for others who it does directly affect.
I do not agree. We use service provided by Tim/TDE - we report there. It is up to the service owner to escalate in the chain. Of course we could make an exception, but it should be clear that this is not the proper process.
regards
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"Michael" == Michael keltoiboy@gmail.com writes:
You are allowed to disagree. Let us be very clear the service of paypal is not provided by Tim rather it is a spin off of Ebay.
What's about the following. Someone, maybe Tim, adds a short paragraph to his donation page, explaining the problem with paypal:
Please note that due to a bug in the paypal interface you are advised to first insert the amount you want to donate, *before* you fill in your dates.
In case you run into a problem providing the correct data for your country we highly recommend to change various times the country of your origin, till the interface provided the information which agrees with the dates of your country.
Or something like this.
Uwe Brauer
On Saturday 24 December 2016 11.18:15 Uwe Brauer wrote:
What's about the following. Someone, maybe Tim, adds a short paragraph to his donation page, explaining the problem with paypal:
(...)
As a side note, if you have a Paypal account there is no problem at all, at least for me I just logged in, paid, done.
Are the people experiencing problems using paypal without having an account? Otherwise this would mean teh paypal interface is country dependant...
Have a nice day,
Thierry
Thierry de Coulon wrote:
Are the people experiencing problems using paypal without having an account? Otherwise this would mean teh paypal interface is country dependant...
yes, I do not have paypal account and yes the itnerface must be country dependant
regards
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Calvin Morrison -
deloptes -
Michael . -
midi-pascal -
Thierry de Coulon -
Timothy Pearson -
Uwe Brauer